An issued profile is not a plastic card you can pull out and move. It is tied to the device it was installed on. A new phone, a reset, or deleting the line is not fixed by scanning the same QR code again.
Three rules already written down
- One device. Another phone or tablet needs its own plan, or it joins this phone's hotspot. See hotspot troubleshooting.
- After deletion it usually cannot be installed again. The installation guide and the terms both say that. The order also has no second code to type instead. See install errors.
- An issued profile is not taken back. A plan that was provisioned is not refunded because you deleted it or did not finish the data. "Installed, then deleted" is listed in the refund policy.
You changed phones
Buy a separate plan and install it on the new phone. The old profile does not move with the account. Before you pay, confirm the new phone supports eSIM and is not carrier-locked. See the compatibility check.
If the profile never appeared on the phone, that is a failed install, not a deletion. Use the installation guide. If it still fails, send the order number through contact.